Customer Service Representative I

Job Description Posted Friday, February 28, 2025 at 9:00 AM Customer Service Representative IRMC Group of Companies RMC Group of Companies is family owned and has been supplying concrete and related services since 1994. RMC Group of Companies is locally owned and operated and is one of Western Canada’s largest independent concrete providers. At RMC Group of Companies Ltd., our most valuable asset is our people, so each team member is part of our family, and every employee plays a vital role within the organization. Help build your local community, from downtown high-rise towers to your neighbors' driveways. Come be a part of our growing team and build a better future with us! RMC Offers

• Competitive wages and vacation time
• RRSP program
• Full scope benefits package (health, dental, life, disability, etc.)
• Mental health and wellness programs (EFAP)
• Employee perks and discounts
• Referral bonus
• Opportunities for training and professional development
• Team events and lunches

Position Overview We are currently looking for a responsible and dependable Customer Service Representative to work at our head office in Edmonton, AB. This is an entry level position and is primarily responsible for taking customer orders while providing excellent customer service for residential concrete and aggregate projects. If this sounds like you, hit that apply button! Responsibilities

• Handles all incoming customer calls, providing excellent customer service.
• Input customer information into ERP to process concrete and aggregate orders.
• Accurately provide product information to customers, including pricing and add mixture details.
• Collect customer payment details, making accurate entries into the ERP and communicating payment terms to the customer.
• Enter POs accurately and efficiently to the corresponding customer.
• Liaise between customers, dispatch team, and sales teams to ensure concrete is delivered on time and within scope.
• Follow up on outstanding orders and payments.
• Escalate customer concerns as needed.
• General office administrative duties as assigned.
• Other duties as assigned.

Qualifications

• 1+ year of experience in a customer service, order taking, or similar role.
• Intermediate understanding of Microsoft products such as Teams, Word, Excel, and Outlook.
• Previous experience using an ERP system is an asset.
• Prior experience working in the concrete, construction, or a related industry is an asset.
• College or University diploma or degree is preferred.

Key Attributes

• Above average written and verbal communication skills.
• Excellent customer service skills.
• Ability to problem solve and escalate customer concerns as needed.
• High degree of accuracy when entering customer data into the system.
• Effective time management and organizational skills.

Hours Of Work Shifts vary depending on business needs. Operational hours are from 6AM – 6PM Monday through Saturday. Overtime and Saturday shifts may be required depending on customer demand. RMC Group of Companies wants all their employees to be valued, appreciated and free to be who they are at work. We are committed to building a solid environment that supports inclusivity and diversity. This means we will not discriminate against anyone regardless of their gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship or any other aspect which makes someone unique. Job Details Job Family RMC Group Head Office Pay Type Hourly Hiring Rate 20 CAD Scan this QR code and apply! Download Edmonton, AB, Canada