Warranty Coordinator

The warranty coordinator is responsible for providing excellent customer service and support. You will ensure that customers have a positive experience with their warranty and seasonal items, resolving any issues they may have in a timely and professional manner. You will also be responsible for maintaining accurate records of warranty coverage and claims. Essential Functions

• Responsible for customer communications for all seasonal inquiries.
• Responsible for obtaining updates from the Construction team and maintaining seasonal tracking sheet.
• Communicate directly with trades on failed inspections for seasonal items.
• Update all documents to the on line portal.
• Respond to all customer queries via phone or email within 2 business days upon receipt.
• Booking all walk-throughs and inspections (includes pre-possession inspection, pre-occupancy walkthrough and possession, one-month walk through, and one-year walk throughs).
• Coordinate with other departments as required to facilitate above bookings.
• Manage Outlook calendar for Warranty Superintendents for customer appointments.
• Diagnose customer concerns and triage accordingly.
• Schedule initial trade days with homeowners and required trades.
• Create work orders and send to each trade as required.
• Create and send purchase orders to trades for non-warrantable work.
• Generate back charges as required.
• Follow up on open work orders if not closed in a timely manner.
• Update requires systems and processes on any correspondence with homeowners and updates from trades or field techs.
• Document management and general administration, including but not limited to:
• Warranty deficiencies on possession.
• Provide homeowners with necessary documentation.
• Electronic filing of all required documentation.
• Performs other related duties as assigned.

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