ADMA-Administrative Assistant

Viewpoint Calgary-Administrative AssistantLocation: Viewpoint Calgary 2121 - 29 th Street NE, Unit 70, Calgary, Alberta T1Y 7H8 Status: Full-time, Permanent, In-Person About Viewpoint Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 225 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients. Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors. Main Responsibilities:

• Document Management- Receive, organize case documentation, and provide to the assessor.
• Receive and transfer incoming calls and messages when necessary.
• Receive and direct examinees and assist them with form completion when necessary.
• Maintain the general filing system and file all correspondence.
• Coordinate courier deliveries and pickups.
• Order and maintain office supplies.
• Chaperone services as required
• Provide administrative and clerical support to consultants, management and staff.
• Assist with booking, confirming and maintaining service scheduled using the administrative database where necessary.
• Create assessment files, receive and file case documentation, and send consultant medical or other files necessary for completion of service
• Distributing incoming mail and posting outgoing mail on a daily basis
• Word processing documents, forms and reporting data as required
• Developing and fostering client relationships
• Working with national accounts and facilitating appointments
• Triage and coordinate files, ensuring appropriate service is being provided
• Maintain accurate records of postage meter, fax machine and copier usage
• Scanning and archiving of old files.

Required Qualifications:

• A Medical Office Assistant Certificate or Office Administration Diploma and a minimum of 1 year of relevant experience.
• Previous customer service experience in a high volume, front counter environment within the last 5 years
• A minimum of 45 WPM typing speed
• Median skill level in Microsoft Office Suite (Word, Excel, Outlook, Teams,) is required
• Ability to multi task in a very busy environment, work under pressure of deadlines
• Approachable, Friendly, Solution oriented
• Prior experience using Smart Simple will be considered an asset
• Success in this position requires excellent communication skills, efficiency and thoroughness, service orientation and team building and teamwork. The ability to build effective relationships while maintaining a focus on results
• Proficiency in English is required. Bilingual skills would be considered an asset.

Why choose Viewpoint?

• Comprehensive and flexible health and dental choices with Flex benefits
• Lifemark Employee Assistance Program
• Shoppers Drug Mart Employee Discount (30%)
• Employee Stock Purchase Plan (25%)
• Paid vacation and Wellness days
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
• Goodlife Fitness Corporate Discount Gym Membership
• Ongoing internal training and development with opportunities for mentorship
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!