Customer Service Representative

About Us

East Infinity specializes in sales and marketing campaigns for Canada’s top retail brands. Our mission is to connect with customers, provide unparalleled service, and drive success for our clients. We’re looking for motivated individuals who excel in customer-facing roles to join our growing team.

Position Overview (On-site position)

As a Customer Service Representative, you’ll be the key point of contact for customers, ensuring their needs are met with care and professionalism. This role is perfect for individuals who enjoy problem-solving, communicating, and creating positive experiences for customers.

Key Responsibilities

• Provide friendly and professional support to customers, answering questions and addressing concerns.
• Assist customers with inquiries about products and services, offering expert guidance.
• Resolve issues efficiently to maintain high levels of customer satisfaction.
• Stay informed about the features and benefits of the products you’ll represent.
• Document customer interactions and feedback for continuous improvement.
• Work closely with the team to enhance overall service delivery.

Qualifications

• Strong communication skills and a passion for providing excellent customer service.
• Experience in customer service is helpful but not mandatory; we offer full training.
• Ability to multitask, problem-solve, and stay organized in a fast-paced environment.
• A positive, patient attitude and the ability to connect with people from all walks of life.

Why Work with Us?

• Competitive compensation with opportunities for growth.
• Full training to help you succeed in your role.
• A dynamic and collaborative work environment.
• Hands-on experience with leading brands and clear pathways for career advancement.

Take the first step toward a rewarding career with East Infinity. Join our team and make a difference through exceptional customer service!