Senior Property Manager

CLV Group is a premier real estate firm specializing in identifying, acquiring, developing and managing high-quality real estate assets in Canada. Our mission is to deliver exceptional returns through strategic acquisitions, professionally managed developments, innovative asset management, and a commitment to excellence. What we know to be true is that our historic results and continued success are 100% a result of a phenomenal team. 

What you may not know about CLV is that we are a team where genuine passion meets success and community is at the heart of everything we do. We're not just real estate experts – we are community architects and builders dedicated to improving the regions we operate in. The goal of building better communities is deeply woven into the very fabric of our company, and we operate our business through a lens of sustainability and philanthropy to ensure we give back in impactful, meaningful ways. This is high-impact community building, community development, real estate acquisition/development /management including office-to-residential conversions, all wrapped up with growth projections that are jaw dropping. 

This is an incredible opportunity for top talent looking for careers in real estate. With strategic partners like PBC Development & Construction Management Group Inc., we are creating an environment for combined success to meet our future business goals. We expect to grow on all fronts of our business so will be looking for top talent to join our team.

Find out more about CLV and our communities and our project pipeline here https://www.clvdevelopments.com/.  

Position Overview

Today we are seeking a Senior Property Manager to join our operations team which oversee and support the daily operations of our residential communities. The ideal candidate is resident-focused, safety-conscious, and operationally strong, with a passion for creating an outstanding living experience. You will be responsible for the management of our properties while developing a high-performing team that delivers an exceptional resident experience. You will be responsible for overseeing daily operations, optimizing financial performance, ensuring compliance, and fostering an engaged, motivated team that drives success.

In addition to the duties typically expected of a senior level property management professional, the successful incumbent will be responsible for the following:

Leadership & Team Development

• Build, mentor, and develop a team of property management professionals, ensuring a culture of collaboration, accountability, and continuous improvement.
• Provide ongoing training, coaching, and performance management to create a highly engaged and productive team.
• Foster a positive work environment that encourages teamwork, innovation, and professional growth.
• Establish clear goals and expectations, ensuring the team is aligned with company objectives and resident satisfaction priorities.

Resident Experience & Community Engagement

• Foster a welcoming and inclusive community that prioritizes resident satisfaction and engagement.
• Act as the primary escalation point for resident concerns, ensuring prompt and effective communication.
• Lead initiatives to enhance the resident experience through community engagement programs and service excellence.
• Ensure all resident interactions align with our commitment to exceptional customer service and retention strategies.

Health, Safety & Compliance

• Ensure properties are safe, clean, and well-maintained while proactively identifying areas for improvement.
• Conduct regular safety inspections and implement risk management strategies.
• Ensure full compliance with local, provincial, and federal property management laws and regulations.
• Partner with maintenance teams to implement preventive maintenance programs and oversee emergency response plans.
• Train staff and residents on emergency preparedness, fire safety, and building security measures.

Operational & Property Management

• Oversee day-to-day operations, ensuring all aspects of the property are efficiently managed.
• Conduct regular property inspections to maintain curb appeal, identify maintenance needs, and uphold quality standards.
• Collaborate with maintenance and cleaning teams to ensure timely repairs, preventive maintenance, and overall property upkeep.
• Implement operational best practices to improve efficiency and enhance resident satisfaction.

Financial Performance & Budgeting

• Develop and manage property budgets, control expenses, and drive revenue growth through strategic planning.
• Monitor rent collections, enforce lease agreements, and ensure timely payments.
• Oversee vendor contracts, negotiate cost-effective agreements, and optimize operational efficiency.
• Analyze financial performance and implement cost-saving measures while maintaining service excellence.

Leasing & Occupancy Management

• Implement leasing strategies to maximize occupancy rates and attract high-quality residents.
• Work closely with leasing teams to streamline the move-in/move-out process and drive renewal rates.
• Ensure marketing and leasing efforts reflect the community’s value and align with resident expectations.
• Utilize market research and competitor analysis to enhance property positioning and rental performance.

Most importantly, we are a small yet mighty team. This is a roll up your sleeves, help where you are needed kind of role. We are looking for culture builders, top talent who will lean in to help us build an engaged and positive work environment, who will support our success when and as needed, as our team will do for you when you need it.

We are an on-site crew 5 days a week. We sometimes work late to make sure we meet our deliverables or to support emergency response teams, so the ability to work flexible and irregular hours is required. However, we do respect your work/life balance too.  

Qualifications & Experience

Experience: Minimum 10 years of residential property management experience is preferred.

Technical Skills: Proficiency in property management software (Yardi, MRI, or similar) and Microsoft Office.

Resident-Focused Mindset: Strong customer service skills and a passion for building strong communities.

Safety & Compliance Knowledge: Familiarity with health and safety regulations, and risk management strategies.

Leadership & Communication: Excellent ability to lead and engage teams, resolve conflicts, and maintain professional relationships.

Joining our team as a Senior Property Manager offers a unique opportunity to be part of a high-growth company in the dynamic real estate industry. You’ll work alongside experienced professionals on exciting projects that shape communities, gaining hands-on experience and mentorship to accelerate your career. We foster a culture of innovation, collaboration, and excellence, ensuring that your contributions are recognized and valued. With exposure to diverse challenges, opportunities for growth, and a commitment to work-life balance, our company is the perfect place to build a rewarding and impactful career.

Plus, you can expect:  

-         An energized culture with top talent from the real estate industry who are passionate about doing great work, building strong communities and giving back to charitable organizations

-         A fearless leader who just happens to be Ottawa’s 2024 Top CEO – Yes, our CEO is pretty special, along with an executive team made up of industry leaders that have been brought together to do amazing things.

-         The opportunity to grow your career in a high growth, high profile company.

-         We recognize top performance with competitive compensation plans.

-         Benefit plans with family & dependent coverage.

-         Professional development goals and training for all employees.

-         We care about employee engagement with regular team events (Maintenance & Cleaning staff competitions, summer bbqs, bowling, golf tournaments - the list is long!).

Find out more about CLV working at CLV here https://www.clvgroup.com/careers

We are committed to diversity in our workforce and are proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.

We strive to make our website and application process accessible to all users. Accommodation is available upon request for candidates taking part in all aspects of the selection process. Please send an email to hr@clvgroup.com and let us know the nature of your request and your contact information. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.  

Our team handles a lot of sensitive information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired.

Thank you for your time and desire to join our winning team and to play a critical role in developing future communities across Canada. 

Only selected candidates will be contacted. No phone calls please.

We appreciate your interest in exploring an opportunity with CLV Group!