Branch Manager

Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated team's professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. The Branch Managers monitor the daily operations of their business and strategic goals for their region and teams by ensuring Rentokil North America's standard operating procedures and budgets are being met at their respective branches. The successful incumbent for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities. Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

• Manage Branch P&L (forecast revenue & manage costs)
• Ensure sales organisation is delivering results to service and profit expectations
• Adhere to, and ensure compliance with all training programs
• Evaluate ongoing performance via ride-a-longs and audits
• Maintain appropriate staffing levels to deliver on four Rentokil/Terminix Standards of Service
• Ensure all safety initiatives are followed to minimise Loss Time Accident and WDL events
• Oversee relationship with all residential customers
• Oversee end-to-end relationship with specific commercial customers
• Retain and grow client base; execute Quality Leadership Program from the front and respond to client concerns
• Deliver against route management expectations
• Serve as a steward for Rentokil/Terminix business model to ensure company programs and initiatives are delivered successfully
• Provide clarity on audits and share point-of-contact for claims/accidents
• Ensure separation of vehicle, employee training files and chemical cages
• Ensure provision of disposal audit containers and dates/times for distribution
• Communicate efficiently with other Branch Managers before implementing company initiatives
• Manage colleague performance and talent development for branch
• Monitor branch scheduling and ensure that customer appointments are completed efficiently and effectively
• Ensure escalations are completed on time and that client cares / IVR compliance is followed
• Responsible for driving Revenues developed internally - - TAP, J&E (Job and Equipment sales) along with delivering customer service revenues assigned
• Fleet Maintenance & ordering

Salary Range: $90,000-$110,000 Annually Requirements

• Bachelor's degree and 3-5 years of field services management experience required, or an equivalent combination of education and experience
• Business operations experience
• Master's degree preferred
• Business acumen
• Skill in managing and leading assigned projects - understanding of project management

methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings

• Skill in written and verbal communications, including public speaking
• Skill in organisation and time management - ability to work on multiple projects and

manage multiple project coordinators, leads and/or managers at one time

• Skill in group presentations and meeting management
• Skill in providing timely and clear and concise feedback
• Attention to detail and analytical skills
• Maintains relevant licences as required by federal, provincial or local regulations for termites and pest control and any other business unit products and services
• Maintains a valid driver's licence
• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Knowledge of laws, regulations, methods, and techniques in specialty.
• Position may require frequent overnight travel
• Ability to relocate as needed

Required Leadership Traits And Characteristics

• Highly commercial and entrepreneurial with an attestable customer focus and growth mindset.
• Outstanding analytical and problem-solving abilities with a strong understanding of corporate operations
• Excellent people management skills with demonstrable experience of leading a large, dispersed and diverse workforce across multiple locations and geographies.
• Excellent organisational and leadership skills with the ability to operate effectively both strategically and operationally as required.
• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders.
• Able to demonstrate high levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
• Supports team by providing guidance and removing roadblocks
• Understands the importance of a strong leadership pipeline (bench strength) and maintains ongoing efforts to assess needs and coach/develop others