**Description** First Capital \[TSX: FCR.UN\] owns, operates, and develops grocery anchored open air centres in neighbourhoods with the strongest demographics in Canada. Through the expertise and collaboration of our team, we create thriving properties which generate value for businesses, investors and our neighbourhoods. As one of the Greater Toronto Area’s top employers, we foster a vibrant culture that ensures equal opportunity and well-being for all employees in a dynamic workplace. We are proud to provide rewarding opportunities to build meaningful careers in a fun and high performing environment. **The Role** Our Operations Team is committed to creating thriving properties, going above and beyond to deliver unparallel operations services and strategic alignment to enhance our portfolio value and solidify First Capital’s “best in class” brand. As the Technical Operations Leader of the Building Operations teams in Calgary and Edmonton, the Operations Manager will be responsible for overseeing the activities of all day-to-day building operations, from work order completions and maintenance management, to planning and execution of capital projects. Reporting to the National Director, Building Operations, the Operations Manager will ensure that assigned properties are operated and maintained in a cost-effective, safe and efficient manner as per the operating parameters and standards of First Capital. **What You Will Do**

*   Lead, coach, and provide guidance and mentoring to a building operations team to create a high-performance team; build pipeline of future building operations leaders.
*   Ensure the work order management process is running smoothly, intervene as appropriate to ensure resolution.
*   Monitor trends of tenant escalations and propose long term solutions. Represent FCR senior management on high profile tenant files and escalations. Support Property Managers with operational issues and negotiations.
*   Lead response to incidents, ensuring life, property, and reputation are protected. Support restoration efforts and insurance claims.
*   Identify and implement operational efficiencies and best practices to streamline processes, reduce costs, and enhance portfolio performance.
*   Develop and manage the overall maintenance management program in portfolio, ensuring all preventative maintenance tasks are completed.
*   Review and monitor portfolio Operational Expense budgets. Provide guidance on maintenance requirements.
*   Lead tendering of regional technical service contracts, reviewing specifications and scopes of work, driving contractor performance improvements and cost efficiencies.
*   Review work completed by vendors and track overall performance for use in future procurement strategy. Manage relationships with current vendors and seek out qualified new vendors to ensure competitive tendering.
*   Monitor metering systems performance and ensure smooth operation. Plan for system improvements where necessary.
*   Review facility utility consumption on a regular basis and ensure that measures are taken to prevent or correct excessive usage. Review, propose, and implement new efficiency measures.
*   Work with senior management to develop and implement portfolio decarbonization and other sustainability plans.
*   Lead planning of Capital Expense plans for all buildings in portfolio. Based on intimate knowledge of property conditions and relevant assessments, propose long-term plans for each property in collaboration with the Operations team. Procure relevant assessments and cost estimations in time for budget cycle to ensure accurate pricing and scope.
*   Oversee the design, tendering and award of all CapEx projects. Evaluate the scope of work for projects to ensure positive value and explore opportunities for cost savings by aggregating larger tenders for similar scopes.
*   Monitor portfolio CapEx project execution and present regular updates to National Operations team. Drive team to deliver projects on-time and on-budget. Provide technical guidance and support for all projects. Manage additional projects as they arise. Lead execution of assigned CapEx projects.
*   Oversee team utilization of project management tools to ensure appropriate documentation.
*   Support relationships with JV Partners and obtain CapEx program approvals.
*   Coordinate with Development/Construction on major projects within region. Review of redevelopment plans on behalf of Operations.
*   Ensure operational compliance with corporate policies and local laws, regulations, and practices related to environment, life safety, and fire protection.
*   Ensure all procurement activities follow FCR policy.
*   Manage overall compliance inspection program, and ensure deficiencies are resolved in a timely manner. Conduct spot audits of inspections to ensure quality. Perform regular site visits to review team performance and maintain familiarity with properties.
*   Collaborate with FCR Property Technology team to manage existing Operational Technologies and plan upgrades to improve property operations.
*   Oversee management of asset inventories. Ensure teams are regularly updating equipment data.
*   Assist with the preparation of building certifications applications. Ensure ongoing requirements are met for current certifications.

**What You Bring**

*   Minimum of ten (10) years of relevant experience in building operation or facilities management, and capital project management.
*   Demonstrated leadership qualities with a minimum of 3 years’ experience leading operations teams.
*   A post-secondary degree or diploma in a relevant field of study (e.g.: electrical/mechanical/building environmental science), or equivalent experience.
*   Professional or technical license (Power Engineering 4th Class, SMT, SMC, SMA, etc.).

**What You Need To Be Successful**

*   Strong interpersonal skills, a customer service orientation, and the ability to plan, organize, and budget effectively.
*   Excellent ability to communicate clearly (written and verbal), as well as strong negotiation skills.
*   Working knowledge of Building Systems (Fire Alarm, Electrical, HVAC, Plumbing, Elevators, Security, Access Control, Building Automation)
*   Knowledge of Environmental, Health and Safety regulations and procedures, including national and industry codes such as WHMIS.
*   A service-oriented attitude; cares about providing exceptional customer service, with the ability to problem solve and offer solutions over a wide variety of disciplines
*   In the ever-changing landscape, you will be a technology champion and use the tools available to you to automate and improve operational efficiencies.

**Additional Requirements**

*   The Operations Manager will oversee teams in both Calgary and Edmonton, thus regular travel throughout the region will be required.
*   A valid driver's license and clean abstract will also be essential. In addition, a personal vehicle will be utilized, and mileage will be reimbursed.
*   You must be able and willing to be available for on-call/stand-by and emergency escalations as needed.
*   You must be able to climb ladders, lift loads up to 50 lbs. and operate common hand tools.

**What We Offer** We invest in People. Along with our competitive compensation packages—we’re always thinking of new ways for our people to share in the company’s success. We are very proud to offer the following to our employees:

*   Company-matched savings plans
*   Fully paid Extended Healthcare benefits from day one
*   Annual Wellness Subsidy
*   Tuition & Development Program
*   Employee Referral Program
*   Rewards and Recognition Programs
*   Paid time off during December holiday season
*   Parental leave benefits

_Our people are what makes us different. At First Capital we are committed to workplace diversity and inclusion within our organization, therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. To discuss any accommodation, please email us at \[email protected\]._

Operations Manager

**Employment Type:** Part-time Regular **City:** Calgary, AB (YYC) **Posting Open Date:** 02/27/2025 **Posting Close Date:** 03/05/2025 (Please note the posting will close at **11:59pm MST**) **Why WestJet:** Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global. **Join us, this is where your career story takes off.Guest Service Manager YYC – Part TimeDescription:** Reporting to the Sr. Manager, Guest Experience, the Guest Service Manager (GSM) is the operational manager on the floor. GSM’s are responsible for day-of operation leadership of the team, ensuring they are supported in meeting safety objectives, operational goals, delivering on guest experience KPIs, cost control, supporting WestJet culture and values and delivery of all aspects of performance and support.  **Key deliverables:** 

*   Accountable for the successful implementation of all Irregular Operation (IROP) activities that occur at the base to maximize safety and service at the lowest reasonable cost.
*   Conduct shift briefings with all front-line employees regarding all operationally required information and promoting Safety, Standard Operating Procedures and Guest Experience.
*   Develop strategies to efficiently manage operations within the airport. This includes check-in, gates, priority services and baggage services.
*   Development of guest service processes and procedures for check in and departures and provide guidance on contingency plans for degraded modes of operations.
*   Provide feedback from the Day to day operational performance of agents to identify trends and address concerns as it relates to performance, reliability and conduct.
*   Ensure team compliance to WestJet and Transport Canada safety and security management standards and respond accordingly to action items and promoting WestJet safety standards. 
*   Ensure that above the wing safety audits are completed and action plans are in place for any identified trends.
*   Ensure that international documentation requirements are consistently met, and processes are in place to guarantee accurate completion.
*   Ensure that the base meets Guest Experience targets and that the team consistently maintains guest focus.
*   Execute local plan for organizational objectives including Operational Performance (Operational and Guest Satisfaction KPI's), Cost-saving/continuous improvement, People and Culture (leadership effectiveness) and Safety (TDI) to meet quarterly and annual targets.
*   Follow up on any identified service failures and implement process improvements.
*   Identify strategic opportunities within the Airport community and facility that will enhance service and improve operations.
*   Liaise with business partners regarding daily operations - both external (i.e., CATSA, PRM service partners, Ground Handling partners) and internal (Inflight, Flight Operations, IT).
*   Monitor relevant key performance indicators and develop and implement strategies to ensure that established targets are met. 
*   Responsible for ensuring staff resources are in place to support operational and guest experience requirements and provide guidance on staffing requirements.
*   Roll out of front-line initiatives and associated change management strategies to ensure successful launches and long-term team compliance.
*   Delivery of coaching conversations as required and participation in performance management conversations when requested.
*   Work collaboratively with the employee representatives at the base to respond to employee concerns.

**Experience & qualifications:**

*   1-3 years leadership experience required, with a demonstrated ability to mentor and motivate team members using outstanding people skills. 
*   A minimum of 1-3 years airline operational leadership experience required - in a guest focused environment is preferred.
*   Ability to work a rotating schedule 24/7/365 required. Limited travel for business meetings and training when necessary.
*   Demonstrated experience in maintaining effective employee relations and in the management of leadership and front-line performance required.
*   Excellent ability to handle changing priorities under extreme pressure and timelines; able to delegate tasks effectively.
*   Excellent written and verbal communication skills required.
*   Experienced in the development and implementation of operational processes and the establishment of best practices an asset.
*   General knowledge of best human resource practices (i.e. wellness and performance management) an asset;
*   Possess strong business acumen in order to deliver departmental plans including budget adherence an asset.
*   Proficient in PC based applications, Microsoft PowerPoint, Word, Excel, Outlook and Teams required.
*   Proven track record in the development of operational and performance targets an asset.
*   Strong knowledge and understanding of SabreSonic Reservation system and other Airport systems and processes an asset.

**The benefits of being a WestJetter:** WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

*   A fun and friendly culture with colleagues who work together to win
*   Travel privileges for you and your family, effective from your start date
*   Savings and Benefit programs that are flexible to meet your specific needs

**Think we are a fit? Apply now!About WestJet Group Of Companies** Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships. **Our Safety Promise** At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.  **Our Commitment to Diversity and Inclusion** We embrace what makes us each unique, and what makes us uniquely WestJet – and that is our people. WestJet is committed to creating an inclusive workplace that celebrates our differences by way of diversity, equity, and inclusion. As an equal opportunity employer, we want to you bring your full self to work and feel appreciated for your contributions. At WestJet, we welcome unique skills, experiences, and backgrounds - if you’re passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted. For more information about everything WestJet, please visit WestJet.com

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